Privacy Policy
Privacy Policy
Last updated: October 2, 2026
Nina Hanna, operated by Universal Possibilities LLC (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit www.ninahanna.com, purchase products, complete our forms or questionnaires, subscribe to emails, or contact us.
1. Information We Collect
We collect information you provide and certain information about how you use our website.
Information you provide may include:
● Your name, email address, and phone number, if provided.
● Billing and shipping addresses.
● Details about your purchases.
● Responses to the Emotional Compass questionnaire.
● Information you share through forms, emails, or customer support requests.
● Your email subscription preferences.
● Recipient information you provide when purchasing a gift card for someone else.
Information collected automatically may include:
● Your IP address.
● Browser, device, and network information.
● The website or page that referred you to our website.
● Pages visited, links clicked, searches, and other website activity.
● Cookies and similar technologies.
2. How We Use Your Information
We use personal information to:
● Process orders and deliver digital products and gift cards.
● Prepare and ship physical products.
● Review Emotional Compass responses and provide personalized results and suggested Bach flower blends.
● Respond to questions and provide customer support.
● Send order confirmations, delivery information, and related communications.
● Send newsletters and product updates when you subscribe.
● Understand website traffic and improve our website.
● Protect against fraud and misuse.
● Maintain necessary business records and meet legal obligations.
3. Emotional Compass Questionnaires
The Emotional Compass questionnaire uses Squarespace forms. Squarespace processes the information you submit so we can receive and review your responses.
Your responses may include personal information about your emotions and experiences. Nina Hanna personally reviews these responses to prepare your personalized results and suggest a Bach flower blend.
We may make a working copy of your responses to assist with this review. If a local copy is retained, it is stored in a password-protected folder on our device.
Please share only information relevant to your questionnaire and avoid including unnecessary medical details or private information about other people.
Completing the questionnaire does not automatically subscribe you to marketing emails. Those emails are sent when you separately choose to subscribe.
4. Service Providers and Information Sharing
We provide information to service providers as needed to operate our website, communicate with you, and fulfill your requests.
Squarespace
Squarespace hosts our website and provides online store services, digital delivery, forms, and website analytics. Squarespace processes visitor, customer, order, and form information to provide these services.
Squarespace Payments
We use Squarespace Payments to process purchases. Squarespace and its payment service providers receive and process the payment and transaction information needed to complete purchases, prevent fraud, and provide payment services.
Payment card details are handled through the payment services used at checkout. Please do not send payment card information by email or through our forms.
Google/Gmail
We use Gmail, provided by Google, to send and manage email communications. Contact details and information included in those emails are processed through Google’s services.
Shipping carriers
We use USPS, UPS, or FedEx to deliver physical products. We share the recipient’s name, shipping address, and any contact or shipment details needed for delivery with the carrier handling the order. Each carrier processes this information according to its own privacy policy.
We may also disclose information when required by law or when reasonably necessary to address fraud, security concerns, or protect our rights and customers.
5. Physical Products and Shipping
We ship physical products only to addresses within the United States. We do not ship physical products internationally.
Billing, shipping, contact, and order information is used to process, prepare, and deliver your purchase.
Checkout may offer address suggestions through Google Places. When this feature is used, address information entered during checkout is shared with Google to provide those suggestions.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies, which store small amounts of information on your device.
Necessary cookies support essential website functions, including security, shopping carts, checkout, and remembering your cookie preferences. These cookies remain enabled.
Optional cookies may support performance, analytics, or advertising features where those features are in use. You can accept or reject optional cookies through our cookie controls.
We use Squarespace’s built-in analytics to understand website traffic and activity. Squarespace processes website usage information to provide these analytics services.
You can revisit your choices through the Cookie Preferences link on our website. You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
The categories displayed in the cookie preference panel do not necessarily mean every category or tracking service is active on our website.
Learn more about the cookies Squarespace uses
7. Email Communications
When you subscribe, we may send newsletters, product announcements, and business updates.
You can unsubscribe from marketing emails using any unsubscribe option provided in the email or by contacting info@ninahanna.com.
Unsubscribing from marketing emails does not stop communications needed to fulfill an order, provide questionnaire results, or respond to your request.
8. Information Retention
We retain personal information for as long as reasonably needed for the purposes described in this policy, including providing services, supporting follow-up, maintaining necessary business records, resolving disputes, and meeting legal obligations.
Retention periods vary depending on the type of information and why it is needed. This applies to questionnaire submissions, email communications, and any working copies we retain.
9. Information Security
We use reasonable technical and organizational safeguards to protect personal information, including access controls and password protection where appropriate.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information.
Depending on where you live, applicable privacy laws may provide additional rights. We will respond to requests as required by those laws and may need to verify your identity.
Certain information may need to be retained for legal, tax, accounting, security, or transaction-related purposes.
To make a privacy request, email info@ninahanna.com.
11. Third-Party Links and Processing Locations
Our website may link to external websites, including social media platforms. Their privacy practices are governed by their own policies.
Our service providers may process or store information in the United States or other countries where they operate. Our restriction on international shipping does not restrict where those providers process information.
12. Changes to This Policy
We may update this Privacy Policy as our products, services, or business practices change. The current version will be posted on this page with an updated date.
13. Contact Us
For questions about this Privacy Policy or how your personal information is handled, contact:
Nina Hanna
Universal Possibilities LLC
Email: info@ninahanna.com
Website: https://www.ninahanna.com