Refunds, Cancellations, and Consumer Rights

Digital products and personalized Bach flower blends are generally non-refundable once delivery or preparation has begun, except where a refund, cancellation, replacement, or other remedy is required by applicable law.

Digital products are delivered electronically and may not be eligible for cancellation or withdrawal after you have expressly agreed to immediate delivery and acknowledged that you may lose any applicable cancellation or withdrawal right. Personalized Bach flower blends are prepared for the individual customer and may not be eligible for cancellation or return once preparation has begun. These limitations do not affect any mandatory rights you may have under applicable consumer-protection law.

Before purchasing, please review the product description carefully and contact info@ninahanna.com with any questions. We do not generally offer refunds for a change of mind or because a product does not meet personal expectations, except where applicable law provides otherwise.

If you experience a download problem or receive a damaged, incorrect, or missing order, please contact us promptly using the following steps:

1. Email info@ninahanna.com with the subject line “Order Issue — [Order Number]”.

2. Include your full name, order number, purchase date, email address used at checkout, and a brief description of the problem.

3. For download problems, describe any error message and identify the device, browser, or app you used. For damaged or incorrect orders, include clear photographs of the item, packaging, shipping label, and any damage or discrepancy.

4. Send your report within 14 days of delivery, or within 14 days of discovering a download problem when reasonably possible. If you cannot provide all requested information, contact us anyway and explain the circumstances.

5. We will acknowledge your message within 3 business days and generally provide an initial resolution or next steps within 7 business days. Complex cases may take longer, but we will keep you informed.

Depending on the circumstances, we may provide a replacement, corrected delivery, repair, refund, or other appropriate resolution, including any remedy required by law.

Nothing in this policy limits or excludes any consumer guarantees, statutory cancellation or withdrawal rights, refund rights, or other protections that cannot lawfully be waived or restricted.